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Community Resource Services

Our Community Resource Services (CRS) addresses our client's emergency needs by offering comprehensive services to deal with both an immediate crisis and to offer services and resources to help client's gain and maintain self-sufficiency. Through a case assessment, our case managers are able to identify areas of need and assist clients in addressing these needs. Community Resource Services serves all of Monroe County.

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(585) 232-3352

Walk-in Hours

Services available by appointment only. Please leave a message and a team member will reach out within 2 to 3 business days.

What the Program Offers

Our Community Resource Services (CRS) offers support for finding financial assistance and emergency rent programs. In addition, we provide short-term crisis intervention and case management.

Our emergency food and financial assistance program saw its largest year over year increase in clients, a 50% increase, and was the biggest program growth area of the entire agency. 48% of those served were children.

This was in large part due to:

  • Increased need was especially noted during the federal shutdown in early 2019,
  • Addition of bilingual and culturally competent staff who conduct outreach to the surrounding neighborhood.

Eligibility criteria

CRS is often the first stop for individuals and families who do not know what to do next, due to issues such as loss of employment, denial of benefits, or food shortage in the home. Most services are at no cost for eligible clients, particularly those identifying as low income.*

Intake Process

Please call (585) 232-2050 and leave a detailed message with your emergency and a team member will reach out to schedule an appointment within 2-3 business days. Assistance is available in Spanish. La asistencia á disponible en español.

*Most of our programs allow us to offer services at no or low cost to individuals whose household incomes fall below 80% of Area Median Income (AMI) as defined by the U.S. Department of Housing and Development (HUD). In 2020, those income levels are:

HUD Income Limits Chart