Emergency Rent Assistance

Family and Community Services can help families and individuals who are behind in their rent, or in the middle of an eviction process. We provide:

• Support through short-term case management to develop a stable housing plan
• Identify areas that you may need additional assistance (Education, health, financial, and employment services)
• Provide additional community resources and referrals (DHS/SNAP applications, food cupboards, financial empowerment)
• One-time direct financial assistance for:
  • overdue rent payments
  • emergency security deposit to prevent homelessness

If you have a low household income and are in immediate danger of eviction, homelessness, please call us to see how we can help. Assistance is available in Spanish. La asistencia está disponible en español.

You may be eligible for this Emergency Rent Assistance program if you:

• Have a household income under 80% Area Median Income (AMI)

If you find you are not eligible for this program, but are facing eviction steps, you may be protected under a state or federal eviction moratorium and the “Right to Counsel Project” which can prevent eviction under certain circumstances. Here are resources which may help you:

• Go to Tenantdefense.org or call (585) 504-6195
• Please note:
  • You cannot be legally evicted until a court gives your landlord a judgement of eviction.
  • You have a right to remain in your home until the date on a Marshal's notice after that judgement in court.
  • You should call 9-1-1 if you are locked out prior to that date; your landlord will have committed a crime.

First, please gather these documents:
There are several documents you will need to provide. Please start gathering as much as you can ahead of time. Your case worker will tell you exactly what is needed for your unique situation.

• Current proof of income
• Proof of current housing
• IDs and Social Security numbers for everyone in the household

Next Steps:
Intake: Please call (585) 232-2050 for screening & eligibility. Assistance is available in Spanish. La asistencia á disponible en español.

Case Work Appointment: Once you have completed Step 1, you will get an appointment with one of our caseworkers. We will assess your situation and help you determine the best resources that may be available to assist you. This meeting can be done by phone or in person.

Decision: Once CCFCS has all the documentation, a decision will be made whether your request can be approved or denied. If approved, a Promise to Pay letter will be sent to the landlord. All payments will go to providers, not directly to clients.